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  • How long does it take to play 18 Holes on our simulator?
    The duration to complete 18 Holes on our simulator may vary, but it typically takes around 2 to 3 hours for a group of players. The pace of play can be adjusted to suit your preferences, allowing for a quicker or more leisurely round, depending on your skill level and how you'd like to enjoy the game. Our simulator provides flexibility, so you can tailor your experience to meet your time and enjoyment requirements.
  • Do I need to be a professional golfer to use the indoor driving range?
    No, not at all! Our indoor driving range welcomes individuals of all skill levels, whether you're a seasoned pro or a beginner looking to learn and have a good time. It's a friendly and inclusive environment designed to cater to everyone's golfing needs.
  • Is the price per bay or per player?
    Our pricing is based on a per bay rate rather than per player. This means that you can have up to four players per bay at no additional cost, making it a great option for groups or families. Each bay includes access to the latest golf technology, including virtual courses, swing analysis, and games, providing a fun and immersive experience for everyone in your group. With our per bay pricing, you can enjoy a fantastic golfing experience at an affordable rate, whether you're a beginner or an experienced golfer.
  • What do your simulators offer?
    Our state-of-the-art simulators feature stunning visuals, realistic ball tracking, and a wide variety of courses from around the world. You can play solo, compete with friends, or practice your swing on the driving range.
  • Is your facility safe for kids?
    Yes! All our bays are family-friendly with safety features and private rooms also offer a comfortable and safe environment for your family gathering. Our private rooms can accommodate up to 4 players comfortably.
  • How can I enter the facility?
    To access the facility, simply check your email 15 minutes before your reserved session. Click on the provided link in the email to use your phone for door unlocking. Upon tapping the unlock button on the webpage, the facility's door will open, granting you entry for your scheduled session. Make sure your phone is charged and has a reliable internet connection. Please check your SPAM/JUNK folders, as sometimes your Kisi key code may end up there, especially when using an Outlook email account.
  • How to make a booking?
    Make a booking On the schedule the greyed out time is not available either because it is outside of the EZ Golf's hours of availability or this time has been blocked automatically with the EZ Golf's rules/policies. Select a green area on the schedule or, click on the small green + symbol to the bottom right of the screen to create a booking. Regular users need to have an account (possibly with certain permissions) in order to make a booking themselves.
  • Can I cancel a booking?
    Yes, you can cancel your booking at least 24 hours in advance for a refund, and a 5% processing fee will apply. We also offer the option to convert your booking into a credit for future use with no expiration, giving you even more flexibility. If you would like to cancel your booking, please send us an email. For Bookings in Toronto, please Email: toronto@ezgolfcanada.com For Bookings in Aurora, please Email: aurora@ezgolfcanada.com
  • Can I modify an exsiting booking?
    No, you cannot modify an existing booking. If you need to change the time or date of your booking, you must cancel your existing booking and rebook.
  • Do you host events or tournaments?
    Get details on hosting events, corporate gatherings, and golf tournaments at our indoor golf driving range.
  • What equipment do I need to bring?
    You'll need to bring your own golf clubs for your practice session. We do not provide rental clubs on-site. This ensures that you have your preferred clubs for a personalized practice experience.
  • How many days in advance can I book?
    You have the flexibility to reserve your preferred time slot up to 3 days in advance of your desired booking date. This means you don't need to wait until the exact moment to secure your spot. For instance, if you wish to book a session for Saturday at 5pm, you can make this reservation beginning at 12:01 AM on the preceding Wednesday. Additionally, while last-minute bookings right up to the start time are possible, we suggest making your reservation at least 1 hour before your intended start time for a smoother experience.
  • What should I do if I don't get the an email related to "kisi" in my inbox?
    If you don't receive an email related to "kisi" in your inbox, please check your spam or junk mail folder. If you still can't find it, please contact us via email and we'll be happy to assist you. It's important to ensure that you receive all necessary emails from us to ensure a smooth and enjoyable experience at EZ Golf Canada. Toronto Email: toronto@ezgolfcanada.com Aurora Email: aurora@ezgolfcanada.com
  • Are there instructors or training session available at any of EZ Golf locations?
    Absolutely! We offer golf instructors who are experienced and ready to provide lessons to enhance your skills. Please don't hesitate to contact us for more information about our instructors and the lesson options available. Click below to learn more.
  • How do I change the sensor (Left or Right) in the simulator?
    By default, the simulator's sensor is configured for right-handed players. If you are a left-handed player, please ensure to select the 'left' option before starting your session. To change the sensor (Left or Right) for Long Drive in the simulator, follow these steps: Navigate to the bottom left corner of the screen. Click on "Practice Change." Select the desired Hand Position (Left or Right). To change the sensor (Left or Right) for Stroke Play in the simulator, follow these steps: Navigate to the main screen and select "Position." Choose the desired Hand Position (Left or Right) for the player.
  • Where should I position the golf ball when using the simulator at EZ Golf?
    The ideal ball position depends on the club you are using and the type of shot you want to execute. As a general guideline:
  • What should I do if the sensor is unable to detect or register my ball?
    The sensor is currently set up for the wrong hand. Ensure that you select the appropriate sensor before starting your play. For guidance on changing your sensor during your session, please refer to our Q&A section here.
  • What happens if the auto tee-up system doesn't give me a ball?
    This can happen occasionally, and it's usually because all the balls are temporarily stuck in the ball delivery system. Don't worry, it's an easy fix! Here's what you can do: Look through the bay ball collecting tunnel : Check if you can see any balls stuck in the tunnel leading to the tee-up mechanism. If you see balls stuck: Gently push them towards the centre of the bay. This will clear the blockage and allow the system to resume delivering balls automatically. Still no balls? If pushing the balls doesn't work, simply send us an email. They'll be happy to assist you and get the game back on track quickly. Important Note: For safety reasons, please never attempt to forcefully retrieve balls yourself. Bonus Tip: Watch the short video linked below for a visual guide.
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